Friday, April 11, 2008
Great. My drugstore has been absorbed by voice mail conformity.
Instead of speaking with a human being, I have to make a refill via the keypad on my phone. I punch in my Rx number; the robot voice tells me that my prescription will be ready in two hours.
Of course, when I show up at the drugstore at the proper time, my prescription hasn’t been filled. I explain that I used the “robot system” when I called.
The pharmacist apologizes; the voice mail system is new. She mentions that she forgot to check the green box on her computer screen telling her the deadline for processing my order. Four other people had called before me and their prescriptions are also overdue.
“So,” I joked, “you become a robot for a robot.”
She smiled. “Here’s your refill. Not as good as a robot.”
“Better,” I observed. “Robots don’t smile.”
I didn’t add that human beings are more responsive; information can easily be gained from one.
I learned from the pharmacist what to do next time when I call in a refill. When the voice mail activates, hit O and I’ll be connected to a real live person.
Posted by Ray Palm (Ray X) at 7:37 AM